FAQs

Delivery charges are calculated based on the distance from our storage facility in Balwyn North, Victoria, Australia. Accordingly, it depends on the size and weight of the package.
Also, all orders over AUD 50 are free of charge in Australia.

It takes between 1 – 3 days to prepare the package. The delivery duration depends on various factors, including the availability of the products, festive seasons and public holidays, pandemics and other unforeseen factors.
Usually, orders would take 2 to 15 days in Australia and 1 week to 2 months for other global deliveries.

After you place the order, we verify the order payment and prepare your orders with our warehouse. Then we hand over the package to the postage partners, and we deliver it to you as soon as possible.

Yes, after the payment, you will receive an email including your order and payment receipt. In addition, this email includes a reference number for you to use in case of any required follow up for your orders.

The Wishlists is a powerful extension with unique and valuable features available. Guest visitors can create their Wishlists to be stored for a maximum of 30 days or until they clear their cookies. Registered customers can create Wishlists and keep them indefinitely.